Knowledge Base

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Problem

This page contains frequently asked questions about our most popular software: Foxit PDF Editor.

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For IT Admins:

Transaction Risk Auto-boarding

During the short-term manual underwriting period, we’ll work with you to implement onboarding process updates and best practices based on the account verification and data integrity feedback for your initial merchant submissions. Once your platform’s Foxit Pay’s onboarding process is fully in place, your portfolio will be reviewed by the Underwriting team for our automated auto-boarding solution. This typically occurs once 15-30 merchant accounts are submitted and approved.

Transaction Risk Strategies

Foxit Pay uses a risk-based approach to detect, monitor, and to reduce uncertainty associated with payment processing. These strategies allow Foxit Pay to provide comfort to Partners and Merchants when they are conducting daily business. Our technology and architecture uses hundreds of different data sources to manage risk both and the portfolio and account level and to drive real-time decisions for transaction monitoring.

Transaction Risk: Chargebacks

A chargeback is a credit or debit card charge that is forcibly reversed by an issuing bank. This typically happens after a cardholder claims a transaction was the result of fraud or abuse. Even the most reputable online businesses will struggle with chargebacks. For cardholders, chargebacks act as a shield against criminals or dishonest business practices. For merchants, however, chargebacks can pose a serious threat to revenue and business sustainability

Troubleshoot "Cannot find Foxit Identity Management app"

Background: Some customer reported that when following the instructions to setup a user sync with Azure AD, they can not find the "Foxit Identity Management" application in Azure.

Troubleshoot "Fail to get group information"(Azure SAML User Sync)

Background: Some customers might meet "Failed to get group information" when selecting sync scope "Sync only assigned groups and users". This article explains how to troubleshoot in this case.

Troubleshoot "Foxit Add-in disappeared in Outlook"

Background: Foxit add-in displays in the Microsoft outlook Add-ins menu, Foxit PDF add-in doesn't display on the top ribbon of the main outlook window.

Troubleshoot "The server configuration link is incorrect"

The article explains how to kick-off troubleshooting when meeting error "The server configuration link is incorrect. Please try again later or contact the enterprise administrator".

Troubleshoot "Unable to open embedded Adobe in Microsoft Office"

Some customer reported that when trying to open Adobe embedded object in Office App like Word, the error "The server application, source file, or item cannot be found..." like below picture.

Troubleshoot Azure AD SSO login Error "Your account is not authorized to use Foxit PDF Editor."

If you are experiencing login error “Your account is not authorized to use Foxit PDF Editor. Contact your organization's administrator“，this is because the account aren't assigned license in admin console. Please contact your administrator to assign license. Please follow these steps to troubleshoot.