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Public Foxit help content
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Showing 1081–1092 of 1282 articles
- Foxit Knowledge BaseHow-to
The "Allow Multiple Instances" option has been changed to "Always Open Files in a New Window" starting from Foxit PDF Editor V2023.2 &V13 and Foxit PDF Reader V2023.2.
Situation:
Updated Oct 8, 2025View source - Foxit Knowledge BaseHow-to
The PDF files do not return in the order they were selected when selecting multiple files to combine.
If you select multiple files and right click on them to select "Combine supported files in Foxit PDF Editor" to combine files, f iles you added will be listed in the Combine Files preview pane:
Updated Oct 8, 2025View source - Foxit Knowledge BaseTroubleshooting
The VBA script wrote in version 9 cannot work in version 10 and greator versions, how can I deal with that?
To make the VBA functionality more multi-functional, stable, and reliable, it is restructured since version 10.0. The name of some interfaces, the calling functions in version 10.0 are changed a lot. Assuming that all the interfaces supported in version 9 are kept in version 10, due to the “restructure” change, the VBA script written in version 9 should be re-written according to the updated VBA API reference document to make it work and align with version 10 or greater version
Updated Oct 8, 2025View source - Foxit Knowledge BaseInstallation & Deployment
The Work extension library is not registered.Please install iManage 9 client.
Descriptions
Updated Oct 8, 2025View source - Foxit Knowledge BaseAccount & Licensing
The activation was successful but it still asks to activate when open Foxit program (license key only)
Support for Foxit PDF Editor v11 and v12 has been discontinued as of August 13, 2025. Upgrade to v14 to continue receiving support.
Updated Oct 8, 2025View source - Foxit Knowledge BaseHow-to
The area I selected is not a rectangle, but I cropped it and then it became a rectangle. Why?
The ‘Crop' function of the ‘Edit' menu only recognizes rectangles. If you select a non rectangle area, it will be cropped into a rectangle. If you want to change the shape of the cropped area, then select an area to crop and select ‘Copy' -> ‘New' -> ‘Paste'.
Updated Oct 8, 2025View source - Foxit Knowledge BaseHow-to
The document could not be saved. The file may be read-only or opened by another user.
When try to save a pdf file, you may get this error as the below screenshot.
Updated Oct 8, 2025View source - Foxit Knowledge BaseInstallation & Deployment
The idpld configuration is incorrect.
When attempting to activate Foxit, some users receive the following error message: "The idpld configuration is incorrect, please contact your enterprise administrator."
Updated Oct 8, 2025View source - Foxit Knowledge BaseTroubleshooting
The pointer didn't change with the Clone Tool and I cannot set the starting point of cloning.
This is because Studio Photo uses the Flash UI. In this case, click the filename at the top of photo once, move the pointer over the photo and press the Alt key. The pointer will be changed to the cloning start setting. This procedure can also help if you find that there are other functions that do not work temporarily.
Updated Oct 8, 2025View source - Foxit Knowledge BaseInstallation & Deployment
The version number of Foxit PDF Editor is incorrect.
Support for Foxit PDF Editor v11 and v12 has been discontinued as of August 13, 2025. Upgrade to v14 to continue receiving support.
Updated Oct 8, 2025View source - Foxit Knowledge BaseHow-to
There are two file formats used to save an Foxit Studio Photo file. What is the difference?
Foxit Studio Photo's own file formats include: ‘EZI' and ‘EZIX'.
Updated Oct 8, 2025View source - Foxit Knowledge BaseAccount & Licensing
This account doesn't have an active subscription to Foxit PDF Editor.
For users who are subscribed to Foxit PDF Editor, if the account is not created before purchasing or confirmed via the invitation email, below message that will appear when activating the software with the account.
Updated Oct 8, 2025View source
