Knowledge Base

I got an update error. What can I do?

We often could get update-related errors resolved by uninstalling, then re-installing Foxit Reader.

I ordered your software but my payment was declined. What to do next?

I want to keep the original photo from a modified file. What should I do?

The work you have done will be saved until you close the photo. First, click ‘Save As“ to save the modified photo and click Undo to cancel all the modifications and revert to the original photo. Now, click Save As to save the original photo with the original filename.

I want to promote Foxit PDF Reader, can I get the high resolution Foxit logo from you and put it on my website?

Yes, you're welcome to get the high resolution Foxit logo from the link below:/resource/images/support/HR_FoxitLogo.png

I want to promote Foxit Reader,can I get the high resolution Foxit logo from you and put it on my website?

Yes, you're welcome to get the high resolution Foxit logo from the link below:/resource/images/support/HR_FoxitLogo.png

If the user turns off automatic document upload, will certain features be restricted when opening documents?

If the user turns off the auto-upload feature for documents, certain features may be restricted. For example, without auto-upload, The auto-save feature for the files is not available to use., which means that the user would need to manually save changes in order to keep them. Additionally, the "Recent" tab may not display the user's previously opened documents if auto-upload is turned off, and the documents will not be available on other devices if the user is logged in to their account.

Images captured by Snapshot is obscure. How to make it clearly?

Image resolution can be set under File – Preferences – General. Please check the option Use fixed resolution for snapshots then change a higher value for default resolution. The maximum value we can set is 720.

Import Data from Excel Spreadsheet to PDF Form

In what countries will AI Assistant be available?

Description of what countries can AI Assistant be used in

In-Person Signing Feature Overview

In-Person Signing permits a signer who is physically present at the time of signature or who does not have access to the internet to electronically sign a document. An Administrator with a Foxit eSign account will need to help the signer and conduct the in-person signing. You will be able to create legally binding, electronically signed papers without needing to use an e-mail address.

Installation of Foxit PDF Editor (PhantomPDF)/Reader on computers with Arm processor

Support for Foxit PDF Editor v11 and v12 has been discontinued as of August 13, 2025. Upgrade to v14 to continue receiving support.

Installing the U3DBrowserEditor Add-on for Compatibility with Foxit Editor (Reader) 13.x/2023.x and Above

Support for Foxit PDF Editor v11 and v12 has been discontinued as of August 13, 2025. Upgrade to v14 to continue receiving support.