Knowledge Base

Customize Email Templates (Header, Content & Footer)

Users can customize all email templates in Foxit eSign. This includes updating the logo, button styling, email content, and email footer shown in any notification or invitation email sent from the account.

Authentication Restriction Behavior

Foxit eSign provides organization administrators with the ability to control which authentication methods are available to users when creating envelopes, templates, and documents. Using the Default Authentication Level setting, admins can enforce organization-wide authentication policies and guide users toward approved authentication methods during the signing process.

Enable Full Visibility of Signer ID

Foxit eSign now supports displaying the complete Signer ID on both the Signature Certificate and signed documents. This enhancement helps organizations meet compliance and audit requirements by improving signer traceability and visibility. This feature is especially beneficial for customers operating in regulated industries, including organizations following FDA 21 CFR Part 11 requirements.

Remove Subscription

This article describes how you can transfer your Foxit PDF Editor or Foxit PDF Editor+ subscription (without Admin console) license from one old device to another one.

Troubleshoot sync failures "Failed to obtain authorization from identity provider"

Change Password

If you need to change your current password, you may follow the steps below:

How to migrate your subscription orders to another email

There are two ways to transfer subscription orders from an old email to a new one:

Cleanup tool of Foxit PDF Editor/Reader for Windows

Support for Foxit PDF Editor v11 and v12 has been discontinued as of August 13, 2025. Upgrade to v14 to continue receiving support.

Assign licenses to super admin

This article describes how to assign licenses to users.

How to Change Credit Card for My Subscription

1. Go to the Foxit Account Page

How to purchase additional subscription?

If you need to expand your Foxit subscription to include more licenses, follow these steps to purchase additional subscriptions directly from your account dashboard.

What is the Check-in / Check-out Workflow?

This article explains the check-in/check-out workflow in Foxit DMS and how it helps manage file editing and prevent version conflicts. It covers how to check out and check in files, system behavior during checkout, and automatic unlock.